Delivery And Return Policy

Bangkok Sex Toy preserves certain delivery and return policies based on which its products and services are provided to its customers. Those who want to buy a product from our store must be aware of each and every method we follow to deliver products and receive payments.

Bangkok Sex Toy operates throughout Thailand, covering all its major cities including Bangkok, Nonthaburi, Chiang Mai, Nakhon Ratchasima, Udon Thani, Hat Yai and more. We accept payments globally through Debit/Credit cards and Direct Bank Transfers. The minimum time taken to deliver orders to customers is 7 to 10 business days. However, the time span to deliver goods may depend due to duties or customs. No matter what the item is, it will be packaged discreetly in standard boxes with only the customer’s contact details.

Report us within 48 hours

If the customer, under any circumstance, finds that he/she has received a wrong product, it must be reported to us within 48 hours. In case, if he/she fails to inform within those 48 hours, the request for returning the order will not be taken.

Products to be replaced and not refunded

The customer can always send a request for returning a product if it seems inappropriate. In such cases, the product will be replaced. However, no request for money refund will be granted.

Damage by the user not to be considered

If the parcel delivered by us undergoes no damage but the customer later damages it, no return request will be accepted. In such cases, we will not be answerable for handling these types of cases.

Stay Updated with your Shipment Details

For placing an order, one can either give a call on +66 853412128 or email at sales@bangkoksextoy.com. If you wish, you can always update your area pin code, new mobile number, order number and even payment details. Just after your payment receipt and postal address are confirmed, the order will then and there be processed.

The orders are all delivered through courier service providers like DHL, TNT, UPS, Aramex etc. We always keep our customers updated through an SMS that will comprise the shipment details and tracking number. Besides, we offer self-pick-up services within Thailand.